But let's also focus on people:
- Put content first.
- Ask customers what content they want … and then create that content!
- Answer the why, what, and who questions.
- Provide next steps and calls to action on ALL content.
- Make asking questions and getting responses easy and seamless.
- This works for our physical and our digital branches.
- What else? Add to my list in the comments…
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Jean-Francois Declercq
+32 486 744 520
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